In certain circumstances, Patient Ombudsman may determine that it is appropriate to launch a formal investigation. Investigations generally occur when an early resolution to a complaint cannot be achieved, there are disputes about the facts, or Patient Ombudsman initiates an own motion investigation.
An own motion investigation can happen without a complaint from a patient, resident or caregiver. This type of investigation is generally about a systemic issue or a matter of high public interest that comes to Patient Ombudsman’s attention through trends in complaints, media reports or third parties.
Through our investigations, Patient Ombudsman makes recommendations to health organizations to improve experiences for other patients, residents and families.
Completed investigations and their recommendations are available through our investigation summaries.
Current Systemic Investigations
Medical Supply Disruption
In November 2024, Patient Ombudsman Craig Thompson announced an investigation into disruptions in access to medical supplies experienced by home care patients, caregivers and health care providers.
Home care patients, caregivers and health professionals who would like to share their experience related to accessing medical supplies or provide information to our investigators can contact the office by email at homecaresupplies@patientombudsman.ca. Information shared will be kept confidential to the investigation.
Patient Ombudsman will consider the complaints received to date and any new complaints as part of the investigation.